Granny was discharged from TTSH and transferred to AMK Community Hospital for rehabilitation, however today i got a call from my Aunt and she say they are transferring Granny out. I ask her where , she say she didnt know so i requested her to put me to the nurse. when i ask the nurse “where are you all transferring my grandmother to ?”
The nurse replied “I dont know where she is going to , i ask the doctor to call you later”
Fuck.. what type of nurse is this??
I quickly rush to the hospital only to find out that she has to be transferred back to TTSH because of respiratory problems. The ambulance is coming at 1pm , and no one call the family to informed until my aunt reached at 12.15pm to find out.
So i ask the nurse again “Why isnt there anyone who tell us what is happening ?”
The nurse say “ we wanted to call you already, but your aunt is here so we tell her”
I say ‘ But she dont understand english, and you all speak to her in English”
Fuck.. what type of system is this ? Why do they ask me to be the spokesperson but did not tell me anything about it ?
So i requested to see the doctor in charge. The doctor, I cannot remember the name but i will be going to find out says , “your granny has fever and then has breathing prblems, we cannot do physio on her, so we need to send her back to TTSH for heart specialist to treat her”
i say , “ but she was diagnosed as fit for phsyio before she is discharged from TTSH 1 week ago, what happened between her discharge till now ? is it something new that happened?”
Doctor say “ we dont know”
I say “ how can you say you dont know, she came directly to the hospital to here. Is it something wrong with the operation or what?”
Doctor say “i cannot conclude that”
I say “ Then can i say is due to negligence of this hospital that resulted in her situation now ?
Doctor say “ we cant tell why there is a fever or why she has breathing problems…… We are doing this for the best of the patient”
I say “ Dont treat the patient as a ball and bounce her around… forget it , is there a bed already reserved?”
Doctor say “ No , you need to go to A&E and the hospital will take care of it “
I say “What? i need to go in as a new case?”
Doctor say “ Yes, this is the process”
Fuck.. what type of doctor is this??
I went to look for the social worker in charge of her case to lodge a complain, there is already previous incidents that the miscommunication between the nurses has caused a lot of inconveiencen to the patient and the family. There was a case of missed medicine for the patient! and there are cases where different nurses tell me different things about the patient ( one says she ate breakfast, one say she didnt ) So i cannot rule out the possibility that my grandmother condition could be a result of neglience on the hospital side
When i finally found the social worker ( nurse say she went for lunch and she has no MOBILE PHONE ) the social worker looks totally confused what is happening. I highlighted the incidents and my dissatisfaction , they just nod their head but cannot make any decisions at all. Waste my time. At least, they escalted the issue up to the Public Communications departement i believe ( i rcv a call from them but i was busy at Tan Tock Seng doing the admission so i didnt manage to vent my frustrations on them one more time )
